Returns, Refunds & Exchange Policy
Copyright © 2019, GearUp Active Powered by FPS Design Studios
We are committed to 100% customer satisfaction. Our shirts are made to order. Therefore we do not accept any returns, refunds/exchanges, and cancellation. This policy applies to all products sold by Gear Up Active. ALL SALES ARE FINAL. But please contact us if you have any problems with your order.
We cannot accept returns on customized orders unless there is a printing error that differs from the approved design (by customer). If a printing error does occur Gear Up Active will reprint your order or give you a full refund. In the event of a cancellation for custom orders, customers will be charged $85 for the artwork setup fee and if applicable, if order is in production customer will also be charged a minimum $99 restocking fee (as all our tees are made to order) . The customer will be responsible to purchase any printed materials at the time of cancellation as well as the restocking fee. For more information on custom design/orders please contact us via email firstname.lastname@example.org.
Digital Design Services/Orders
You will not receive any physical products in the mail. All files will be electronically emailed to the customer. In the event that the customer must cancel any digital design services (logo, print design, etc...), client must notify Gear Up Active within 1 business day from placing order. If customer fails to notify Gear Up Active within the allotted time frame customer will be charged for the artwork setup fee of $50.00 and $85.00 per hour of time incurred on the design.